Improving processes
to 
enhance patient
throughput

A decrease of available inpatient beds along with an overall increase in emergency department visits has caused overcrowding for many EDs. For hospitals whose inpatient systems are not equipped to handle the volume or pace of new admissions, the level of care and patient experience can easily deteriorate when patients are held in the ED or PACU.
 

Philips Blue Jay Consulting helps identify areas for process improvement throughout the hospital so patients can be admitted and transferred to the appropriate inpatient care setting more quickly. Our team collaborates with healthcare organizations to retain potentially lost revenue while increasing patient satisfaction.


Many hospitals face similar challenges in improving patient throughput, including:

ED patients typically make up between 60 and 80% of inpatient admissions and the ED is the first touchpoint for many patients.

Identifying opportunities for improvement

 

Many factors are involved as hospitals seek to increase patient throughput from point-of-entry to inpatient, and even through the discharge process and transitions to home. Our approach is designed to deeply understand the unique dynamics of each organization and apply proven best practices to address specific challenges.


Combining a flexible mindset with hands-on experience, we consider a range of factors that help us collaborate with a hospital team to jointly arrive at an action plan for improvement. Our approach includes:
 

  • In-depth assessments of both ED and inpatient processes and procedures, including resourcing, cost, organization, and quality
  • Direct observation of patient experience and work flow
  • Data analysis of performance metrics and review of reporting tools
  • Interviews and insights from staff, management, and physicians
Delays in admission can lead to frustrated patients and often to lower HCAHPS scores, which can negatively impact reimbursement."

Improved procedures for enhanced patient satisfaction

We bring implementation assistance to an organization through transformational leadership. Our consultants work closely with the management team, physicians and staff. We collaborate with you to achieve the improvements identified in the assessment process. The involvement of physicians and staff is key to the development and ownership of the new processes. 

We form work teams to address process redesign. The work team members represent all of the key stakeholders who are part of the new processes. Common outcomes result in:
 

  • Increased access to available beds
  • Streamlined bed control process
  • Creation of a "pull" culture
  • Refocused resources
  • Improved discharge process

    These system changes can result in additional bed capacity, streamlined processes, and improved patient satisfaction.

How we enable the transformation process

The safe and efficient movement of patients

Our nationally-recognized consultants have an awareness of patient flow dynamics and the operations of hospital departments. We bring a talented and pool of emergency care expertise, as well as offer:
 

  • Consultants with active leadership roles in the national emergency care community.
  • Access to ED professionals and industry best practices.
  • A unique awareness of how the ED connects with and relies upon the operations of all hospital departments.
  • An interest in forming lasting relationships and building long-term teams among the staff members at each facility.
  • An ability to create strategies that remain effective long after we have completed our on-site engagements.

Experience Flow Mapping is a unique and structured methodology to provide an insights-based view of the patient journey and clinical processes. We map-out the data points and insights gained from deep data analysis as well as stakeholder interviews and workflow observations.

 

The experience flow map visually summarizes the patient journey, areas of concern, and the most impactful opportunities for improvement. These maps are usually the size of a meeting room wall.

Experience Flow Mapping is a unique and structured methodology to provide an insights-based view of the patient journey and clinical processes. We map-out the data points and insights gained from deep data analysis as well as stakeholder interviews and workflow observations.

 

The experience flow map visually summarizes the patient journey, areas of concern, and the most impactful opportunities for improvement. These maps are usually the size of a meeting room wall.

Experience Flow Mapping is a unique and structured methodology to provide an insights-based view of the patient journey and clinical processes. We map-out the data points and insights gained from deep data analysis as well as stakeholder interviews and workflow observations.

 

The experience flow map visually summarizes the patient journey, areas of concern, and the most impactful opportunities for improvement. These maps are usually the size of a meeting room wall.

Clinical expertise

Clinical expertise

Our clinical experts bring extensive experience in collaborating with hospitals and health systems to develop clinical growth strategies and deliver efficient clinical processes.

 

We help create an integrated care management approach and achieve clinical performance improvement goals. Our consultants help align people, processes, and technologies to deliver high-quality and cost-effective patient care across the health continuum.

Data analytics

We believe data should support each phase of a consulting project and drive recommendations. The goal is to provide quantitative evidence to optimize equipment utilization. Our data analysts:

  • Recognize gaps in workflow, capacity, and desired vs. actual outcomes
  • Identify and qualify improvement opportunities
  • Analyze trends to forecast patient demand, staffing and technology needs, supplies, and more
  • Create scenarios to stimulate the impact of change recommendations
  • Embed data into client operations

Experience Flow Mapping is a unique and structured methodology to provide an insights-based view of the patient journey and clinical processes. We map-out the data points and insights gained from deep data analysis as well as stakeholder interviews and workflow observations.

 

The experience flow map visually summarizes the patient journey, areas of concern, and the most impactful opportunities for improvement. These maps are usually the size of a meeting room wall.

Experience Flow Mapping is a unique and structured methodology to provide an insights-based view of the patient journey and clinical processes. We map-out the data points and insights gained from deep data analysis as well as stakeholder interviews and workflow observations.

 

The experience flow map visually summarizes the patient journey, areas of concern, and the most impactful opportunities for improvement. These maps are usually the size of a meeting room wall.

Experience Flow Mapping is a unique and structured methodology to provide an insights-based view of the patient journey and clinical processes. We map-out the data points and insights gained from deep data analysis as well as stakeholder interviews and workflow observations.

 

The experience flow map visually summarizes the patient journey, areas of concern, and the most impactful opportunities for improvement. These maps are usually the size of a meeting room wall.

Meet our team

Related Capabilities
 

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1 Avalere Health analysis of American Hospital Association Annual Survey data, 2012, for community hospitals as reported by TrendWatch Chartbook 2014

*Results from case studies are not predictive of results in other cases. Results in other cases may vary