designed for cardiology

Contact us

We're here to help you get the answers you need

Choose from the type of question or information you are looking for below and a Philips representative will be happy to help you via phone support.

Contact tips

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Self-service portal

Have a non-critical service request?
Submit it online 24/7 at our self-service portal (account required)

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Self request guidance

Pressed for time? See what information you'll want to have handy before you call

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Check our FAQs

Can we save you a call? See if your question is covered in in our FAQs

Service request guidance

Most service requests require a basic set of information in order for our representatives to create a new ticket. Having the following information available prior to calling can help expedite your request and hopefully shorten your call time. Please have handy:


  • Serial number
  • Hospital location
  • Name/Surname of the contact
  • Name/Surname of the referral people to be contacted, if different from the contact
  • Short description of the issue
  • Troubleshooting attempted to solve the issue
  • Has a Philips technician was already informed about the issue? If yes, we need the name of the technician
  • Any special requirements you might have, for instance, specific day when it is not possible to stop the device to fix the issue, Covid-19 or other access restrictions, etc.

Frequently asked questions

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