Using mobile devices to manage monitoring alarms with Philips CareEvent video

With clinical context in their hands, caregivers at Isala Women and Children’s Hospital can make an informed decision to respond to an alarm, escalate to a colleague or rule it non-actionable. 

Alarm management

Analysis, consulting, training and reporting services paired with configurable alarm technologies and tailored to your organization.


Visual and audible alarms in critical care environments can be a contributor to medical errors, and can cause unnecessary stress and burden on caregivers and patients.1 Some caregivers are flooded with 150 to 350 alarm conditions per patient per day2. The result can include staff burnout and lost productivity, as well as unnecessary patient transfers to the ICU and extended lengths of stay.3

Approach services infographic
Our approach icon

Our approach

We combine clinical analytics, environmental and process assessments, and technology to drive workflow optimization and achieve organizational improvements.

Technology sets the appropriate alarm thresholds for individual patients with:

Smart alarm delay

Patient profiles

Alarm advisor technology

Alarm distribution and notification

Workflow and processes are jointly analyzed to reduce noise, including:

Understanding status quo

Enabling staff to take action

Implementing guidelines and policies

Ongoing monitoring

Clinical consultants help define the right staff responses to alarms by implementing:

Change management

Continuous feedback

Staff enablement

Training and education

Data capture provides the insights needed to measure and adjust over time, by leveraging:

Alarm data and analytics



Audit logs

Our process


Our alarm management solution includes a multi-step approach to evaluation, reporting and ongoing assessment of your alarm management program:

Assessment and analysis

We conduct interviews, collect and analyze alarm data from your monitoring system, observe and evaluate workflow and monitoring practices, and assess alarm performance.

Implementation and change management

We review the results and then develop a set of recommendations to reduce non-actionable alarms, improve staff satisfaction and patient experience, and enhance workflows.

Improvement design

We can partner with you to prioritize, communicate, and implement selected changes in equipment, technology, process and workflow.

Monitor results

Once complete, we can re-evaluate the data to assess the impact of implemented changes, create on-going support materials, and measure alarms with dashboard metrics.

Our capabilities


Philips experts can help you with:

On-site education workshops

Clinical decision support

Workflow services and mapping

Data analytics

Customized configurations

Team-building and empowerment

Ruskin KJ, Hueske-Kraus D. Alarm fatigue: impacts on patient safety. Curr Opin Anaesthesiol. 2015 Dec;28(6):685-90 Wilken M, Hüske-Kraus D, Klausen A, et al. Alarm fatigue: causes and effects. Stud Health Technol Inform. 2017;243:107-111.

ECRI Top 10 Technology Risks 2017-18.

Keith J. Ruskina and Dirk Hueske-Kraus, Alarm fatigue: impacts on patient safety, Volume 28, Number 6, December 2015

Multicentric study of monitoring alarms in the adult intensive care unit (ICU): a descriptive analysis”, Intensive Care Medicine, 1999, V: 12 E:12, pp. 1360-1366.

Konkani A, Oakley B, Bauld TJ: Reducing hospital noise: a review of medical device alarm management. Biomed Instrum Technol 2012, 46(6):478-87

Görges M, Markewitz BA, Westenskow DR: Improving Alarm Performance in the Medical Intensive Care Unit Using Delays and Clinical Context. Anesth. Analg.  2009, May 1,  108: 1546-1552

AAMI Foundation. Clinical alarm: 2011 Summit convened by AAMI, FDA, TJA, ACCE and ECRI Institute. 2011.

ECRI Institute. ECRI Institute Announces Top 10 Health Technology Hazards for 2015.

10 Sendelbach S, Funk M. Alarm fatigue: a patient safety concern. AACN Adv Crit Care 2013;24:378–86. 10.1097/NCI.0b013e3182a903f9

11 Kowalczyk L. Suit over cardiac monitor settled - MGH patient died despite alarms. Boston Globe 2011. 

12 Kowalczyk L. ‘Alarm fatigue’ a factor in 2d death - UMass hospital cited for violations. Boston Globe 2011. 

13 Drew BJ, Harris P, Zègre-Hemsey JK, et al. Insights into the problem of alarm fatigue with physiologic monitor devices: a comprehensive observational study of consecutive intensive care unit patients. PLoS One 2014;9:e110274

14 1371/journal.pone.0110274

15 AAMI Foundation’s HTSI (Healthcare Technology Safety Institute): Using Data to Drive Alarm System Improvement Efforts: The Johns Hopkins Hospital Experience. Johns Hopkins Hospital 2012

16 Welch J: An evidence-based approach to reduce nuisance alarms and alarm fatigue. Biomed Instrum Technol  2011, Spring;Suppl:46-52

17 Imhoff M, Kuhls S, Gather U et al.: Clinical relevance of alarms from bedside patient monitors. Crit Care Med 2007, 35(suppl):A178

18 Just a nuisance? Alarm management white paper


General disclaimer: Results of customer testimonies are not predictive of results in other cases, where results may vary.


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