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Despite investing in healthcare performance improvements such as mobile Ultrasound (US) units with wireless capabilities, Lakeland was still experiencing challenges with delivering services for the ED within the target timeframe. Several issues were identified as possible causes of delay. Philips was asked to provide external validation of the identified issues and to make recommendations for additional improvements in ultrasound exam efficiency in the ED. Our project recommendations focused on mitigating delays while improving patient throughput and the overall patient experience. The subsequent improvements resulted in Lakeland winning EmCare’s 2014 Genesis Cup Award for ED Innovations*.
"The Philips team provided a thorough analysis and astute performance recommendations. As a result, we made several changes that helped us to significantly improve our workflow and our patient care experiences.”
- Maureen Leckie, RN, MSN, Associate Vice President of Clinical Operations
Lakeland Regional Medical Center
Following a project and scope review, our consulting team recommended a short-term performance improvement engagement to provide a rapid assessment. A collaborative Philips-Lakeland project team including clinical staff and members of management agreed to the key project goals:
Key recommendations Bases on Philips analysis the following recommendations were made:
Lakeland implemented many of the Philips recommendations including:
These changes have resulted in immediate improvements* including:
*Results from case studies are not predictive of results in other cases. Results in other cases may vary.
Mel Allen, JD, MBA, FACHE Principal and Practice Operations Lead
Mel brings decades of experience in healthcare management with expertise in radiology, cardiology, oncology, hospital performance improvement, and health law. He helps clients improve operational performance and enhance the patient experience.
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Continue Julie Collins, BSN, MBA Consulting Manager
Julie brings vast experience as a performance-driving healthcare administrator with leadership expertise in operations, nurse management, and radiology administration. She works to maximize efficiency and productivity and focuses on long-term goals.
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